Welcome to the Quality Baseball Equipment Store FAQ page! Here, we aim to address common questions and concerns to ensure you have a seamless shopping experience. If you have any additional questions, feel free to reach out to our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of baseball and softball equipment, including bats, gloves, catcher’s gear, batting gloves, and more. Our product categories include All-Star Fielding Gloves, AXE Baseball Bats, DeMarini Baseball Bats, Easton Baseball Bats, and many others.
2. Are your products suitable for all skill levels?
Yes, our products cater to players of all levels, from beginners to seasoned professionals. We have equipment designed for various age groups and skill levels.
3. Do you offer any clearance or discounted items?
Yes, we have a clearance section where you can find discounted slowpitch softball bats and other gear. Be sure to check our clearance section for great deals!
Shipping & Delivery
1. What are your shipping options?
We offer two main shipping options:
- Standard Shipping: Delivered via DHL or FedEx, typically takes 10-15 business days. The cost is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically takes 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your order will be shipped according to the shipping option you selected.
3. Do you ship internationally?
Yes, we ship globally, with the exception of some remote areas in Asia. Our international shipping options are designed to be as seamless as possible.
Returns & Exchanges
1. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your gear, you can return it within 15 days of receiving your order. Please ensure the item is in its original condition.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items such as personalized or custom-made products may not be eligible for return. Please check the product description for details.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. Can I create an account on your website?
Yes, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers. You can create an account during the checkout process.
3. What should I do if I have issues with my payment?
If you encounter any issues with your payment, please contact our customer service team at [email protected]. We will assist you in resolving the issue promptly.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We aim to respond to all inquiries within 24 hours.
2. What are your business hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (MST).
3. Do you have a physical store location?
Yes, our physical store is located at 2511 Elk Rd Little, Tucson, US 85705. Feel free to visit us during our business hours.
Thank you for choosing Quality Baseball Equipment Store. We are committed to providing you with the best products and service to help you achieve your best performance yet!