At Quality Baseball Equipment Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable and non-exchangeable, as outlined below.

Non-Returnable Items

Based on our website menu and product offerings, the following items are non-returnable and non-exchangeable:

  • All-Star Fielding Gloves
  • AXE Baseball Bats
  • AXE Fastpitch Bats
  • AXE Slowpitch Bats
  • DeMarini Baseball Bats
  • DeMarini Fastpitch Bats
  • DeMarini Slowpitch Bats
  • Dudley Slowpitch Bats
  • Easton Baseball Bats
  • Easton Fastpitch Bats

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip inside the package.
  4. Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. If you requested an exchange, your new item will be shipped out as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Quality Baseball Equipment Store,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Email Address]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with Quality Baseball Equipment Store. We appreciate your business and are here to ensure you have a positive shopping experience.