Shipping Information

At Quality Baseball Equipment Store, we are committed to providing you with a seamless shopping experience. Here’s everything you need to know about our shipping and returns policies.

Order Processing Time

All orders are processed within 1-2 business days. Once your order is processed, it will be shipped out promptly.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is typically 10-15 business days after shipment. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is typically 15-25 business days after shipment.

Shipping Regions

We ship globally, excluding certain remote areas and Asia. Please contact us if you have any questions about shipping to your location.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Please note that the following items are non-returnable and non-exchangeable:

  • All-Star Fielding Gloves
  • AXE Baseball Bats
  • AXE Fastpitch Bats
  • AXE Slowpitch Bats
  • DeMarini Baseball Bats
  • DeMarini Fastpitch Bats
  • DeMarini Slowpitch Bats
  • Dudley Slowpitch Bats
  • Easton Baseball Bats
  • Easton Fastpitch Bats

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip inside the package.
  4. Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. If you requested an exchange, your new item will be shipped out as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Quality Baseball Equipment Store,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with Quality Baseball Equipment Store. We appreciate your business and are here to ensure you have a positive shopping experience.